Frequently Asked Questions
Tracking & Shipping
What are the shipping times and prices?
Each paint by Diamonds kit needs to be made on-demand as you order. That’s why our artists need between 2-6 business days to produce your order in a very sophisticated way. Once our artists finish their job, we ship it directly with our shipping lines.
Delivery time estimates are shown below:
- United States Of America: 8-18 days
- Canada: 8-20 days
- Australia,Europe: 7-14 days
- United kingdom: 10-20 days
You’ll receive a shipping notification containing your tracking number once your order is ready to be shipped
Where do you ship from?
After your order is received, each diamond painting kit is meticulously made on-demand at our art production and display facility in China.
After the painting is finished by our talented artists, it is shipped by reputable courier services with a global presence, such as FedEx, UPS, Canada Post, Royal Mail, Fastway, and USPS.
It’s crucial to remember that China and other Asian countries are the only places where our diamond painting kits are made.
The reason for this is the expensive and sophisticated equipment needed to create each design and its constituent parts independently, guaranteeing the best possible quality for your creation.
Will I receive a tracking number?
Yes, a tracking number will be sent to you. We take great satisfaction in providing outstanding customer service and being completely transparent about the status of your transaction.
We’ll email you your tracking number as soon as it becomes available so you can conveniently watch the progress of your package.
If you haven’t received your tracking number after 6 days, please email us at: [email protected].
I ordered multiple products in one order, will they arrive together?
Usually yes, you will receive all items in one parcel. Sometimes one piece of art is completed a day or two before the other in the order. In these cases, we ship out the completed artwork in one parcel and then send the other once it’s ready.
Product Questions
What is diamond painting?
Diamond Painting is a fun and relaxing craft hobby that helps relieve stress. It involves placing thousands of tiny acrylic ‘diamonds’ onto an adhesive canvas to create stunning, shimmering artwork for your walls.
How does a diamond painting work?
- Unpack canvas, tools, and diamond
- Unroll the canvas on a flat, smooth surface
- Poor diamond into the grooved tray
- Peel back a small section of the plastic film to work on at one time
- Apply wax to diamond pen
- Match the diamond to the corresponding symbol on the canvas
What is in the kit?
- 1x Numbered high-quality canvas Rolled around a foam.
- A pack of diamonds
- 1x premium diamond drill pen tool
- 1x wax pad used to pick up diamonds with the diamond pen
- 1x grooved organizing tray (shake lightly to sort your diamonds)
- Instruction Paper
What’s the difference between square and round drills?
In Diamond Painting, the term “drill” is used interchangeably with the word “diamond.” For most kits, you can choose between whether the shape of those tiny diamonds is SQUARE or ROUND. It’s entirely a preference thing.
Most people prefer Square Diamonds, because they create a “fuller look” when you’re finished painting. Others like Round because they’re considered easier to pick up and apply to your canvas.
Do diamonds cover the whole canvas?
Most kits on our website are full drill, meaning diamonds cover the entire canvas.
How long does it take to complete a diamond painting?
Depends on how fast you are, and how large this canvas is. Our smaller kits usually take anywhere from 6-10 hours to complete without breaks. Larger kits may take up to 50 hours to finish.
What are diamonds made of?
Paint with diamonds is the only diamond painting manufacturer that uses 100% eco-friendly acrylic in our diamond creation process, so your diamonds are never oily and never clump together.
Order Support
Can I modify my order?
Modifications may only be made to orders that have not yet been fulfilled. We regretfully cannot change your order if your packages have already been mailed (i.e., they have a tracking number issued to them).
I’m missing some diamonds. What can I do?
At no additional cost, we would be pleased to send you some replacement diamonds.
How can I get in touch with customer support?
We would be pleased to assist you with your purchase! Simply send an email to [email protected] . and we will respond as quickly as we can.
What is your return policy?
Please contact our Customer Service department at [email protected] if you’re unhappy with your purchases. They will provide you the return address and walk you through the return procedure. The item must be undamaged, unused, in its original packaging, and in resalable condition in order to be eligible for a return.
- Note: the customer is responsible for all the shipping costs to return the product, and if the item is lost during transit, we cannot be held responsible and will not be able to issue a refund.
What is your refund policy?
As your order is personalized and custom-made for you, we are unable to offer refunds. However, if you encounter any issues with your finished product, please let us know, and we will do our best to ensure you’re satisfied. If you receive a defective or incorrect item, just inform us, and we’ll promptly send you a replacement!
- Note: we do not refund faulty orders, we do replace them as quickly as we can.
Custom kits
How do I choose what image to use?
We always recommend using large, high-quality images. For help deciding if your photo is large enough, just message our friendly support team [email protected]
Can someone help me edit my photo before I upload it?
Yes! With each unique order, we provide free photo enhancements. Before placing your order, send an email with your photo to [email protected], and we will optimize it for the ideal Diamond Painting Kit!